Privacy Policy

Last updated: 1 January 2026

INF Translate ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website (inftranslate.uk) and our interpreting and translation services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

INF Translate is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, you can contact us at:

2. What Data We Collect

We may collect and process the following categories of personal data:

Information you provide to us

  • Full name, job title and organisation name
  • Email address, telephone number and postal address
  • Details of interpreting or translation requirements (languages, subject matter, dates)
  • Payment and billing information
  • Any correspondence or communications you send to us

Information collected automatically

  • IP address and browser type
  • Pages visited, time spent on pages and navigation paths
  • Device type and operating system
  • Referral source and search terms
  • Cookie data (see our Cookie Policy)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide, manage and deliver our interpreting and translation services
  • To process bookings, invoices and payments
  • To communicate with you about your enquiries and service requests
  • To send you service-related notifications
  • To improve our website, services and customer experience
  • To comply with legal and regulatory obligations
  • To send marketing communications where you have opted in

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR:

  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (Article 6(1)(b)).
  • Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services, website functionality and business administration, provided these do not override your rights (Article 6(1)(f)).
  • Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject (Article 6(1)(c)).
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications (Article 6(1)(a)).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Typical retention periods are:

  • Client and booking records: 6 years from the end of the business relationship
  • Financial records: 6 years as required by HMRC
  • Marketing consent records: until consent is withdrawn
  • Website analytics data: 26 months

6. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right of access: You have the right to request a copy of the personal data we hold about you.
  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to erasure: You have the right to request that we delete your personal data where there is no compelling reason for its continued processing.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability: You have the right to request that we transfer your personal data to you or to a third party in a structured, commonly used, machine-readable format.
  • Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@inftranslate.uk. We will respond to your request within one month of receipt.

7. Cookies

Our website uses cookies to enhance your browsing experience. For full details on the cookies we use and how to manage them, please refer to our Cookie Policy.

8. Third-Party Sharing

We may share your personal data with the following categories of third parties:

  • Qualified interpreters and translators engaged to deliver services on your behalf
  • Payment processors for secure transaction handling
  • IT service providers who support our website and systems
  • Analytics providers (such as Google Analytics) to help us understand website usage
  • Professional advisers including legal, accounting and auditing services
  • Regulatory authorities where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to any third party.

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encryption of data in transit, secure server environments and restricted access controls.

10. International Transfers

We primarily process your data within the United Kingdom. Where we need to transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office (ICO), to protect your data.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

For any questions about this Privacy Policy or to make a data subject request, please contact us:

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